We are currently looking for a Digital Services Projects and Support Engineer to join our team in the North West, covering 10-15 sites.

***Please note this role is a regional role covering the North West and surrounding areas, and will be based at our new Lakeside Site (near Chester)***

The role involves the provision of general support to both Staff and Service Users using Cygnet Healthcare’s Digital Services.  Support can be provided remotely or through site visits as appropriate.  It also includes carrying out Digital Services project work as required by the department, supplementing the Service Desk Support team as required and basic support of CCTV systems.

Based at our new Lakeside site (near Chester) the role will be primarily to support the users and Digital Services Projects Team at Cygnet sites in your assigned Region (North West) but will extend to other Cygnet sites as dictated by service requirements.

The role requires excellent customer service in order to provide a high standard of support for the user base.

Essential

Qualifications:

• Minimum 3 years work experience in supporting users within a large corporate IT environment.

Knowledge and Abilities:

• Excellent working knowledge of Windows 10 Operating System.
• Basic understanding of WAN and LAN technologies.
• Installation and configuration of Microsoft Windows operating systems using a pre-configured imaging system.
• Installation of Microsoft Office applications.
• Configuration of Microsoft Outlook.
• Installation of both local and network printers.
• Ability to diagnose technical and configuration issues in the Windows environment for use in troubleshooting and resolving faults.
• Good broad working knowledge of computer and network connectivity technologies at the hardware level, including Network Interface Cards, Switches and Routers.
• Ability to modify and route patch cables in a comms cabinet.
• Experience of configuring and supporting mobile phones.
• Experience in support CCTV systems and installation of CCTV monitoring software.
• Experience in answering Service Desk support calls and assisting users using remote access software.
• Good understanding of installation and use of the main productivity applications:
  • Adobe Acrobat Reader
  • Adobe Pro
  • Microsoft Office including:
  • Microsoft Word 2016
  • Excel 2016
  • Outlook 2016
  • Power Point 2016

General:

• Understanding of software licensing laws and the importance of compliance.
• Willingness to participate in technical and none technical training where required.
• Adhere to and co-operate with all Cygnet Healthcare’s Digital Services policies and procedures.
• Positive and professional manner.
• Excellent written & verbal communication skills.
• Ability to plan, organise and prioritise a broad range of complex activities to meet tight SLA deadlines.
• Reliable and punctual.
• Adaptable to new situations.
• Ability to learn and acquire new skills quickly.
• Knowledge and understanding of the Data Protection Act and an understanding of the importance of confidentiality in a healthcare setting.

Desirable

Qualifications:

• Level 2 IT Qualification
• A-Level Computing
• CompTIA A+
• CompTIA N+
• Microsoft Certification
• ITIL Foundation

Knowledge and Abilities:

• Understanding of IP Classes, IP addressing and subnets.
• Understanding of network infrastructure and topology.
• Experience of administrating PBX phone systems.
• Experience supporting Android and IOS mobile phones in a business environment.
• Mental Health awareness
• Deaf Awareness

Why Cygnet? We’ll offer you…

• Salary: up to £30k depending on experience
• 25 days annual leave plus Bank holidays
• Fully paid training
• Paid DBS
• Free parking
• Shopping and entertainment discount scheme (over 800 retailers)
• Cycle to Work scheme
• Opportunities to progress and develop