We are looking for a Junior Credit Controller to join our team at Cygnet Nepicar House, Wrotham, Kent. 

Cygnet was established in 1988. Since then we have developed a wide range of health and social care services for young people and adults with mental health needs, acquired brain injuries, eating disorders, autism and learning disabilities within the UK.

This is an exciting role within the Credit Control team ensuring all revenue is collected in a timely fashion and dealing with the associated queries that come up.  This position offers an excellent opportunity to develop a career in credit control.

This role is a hybrid role with the expectation of working in the office 1-2 times per week, days are flexible depending on the needs and the demands of the service. 

Summary of Responsibilities

• Responsible for a set of accounts to chase by phone and email, covering Foundation Trust debts on the Healthcare ledger. Proven ability to communicate clearly and to create good relationships with funders.
• Reporting and tracking of collection progress to the Credit Manager.
• Dealing with a high level of sometimes complex queries and escalate where necessary.
• Raising credit note requests for your own accounts and working closely with the billing team when queries arise.
• Monitoring and logging credit rejections and locating extra backing if needed to re submit the credit request.
• Assisting the credit control team with obtaining observations and funding documents that are requested by funders.
• Assisting the credit control team with invoicing uploads onto portals to ensure prompt payment.
• Assisting the team with account reconciliations if required.
• Adhoc tasks for the wider team.

Our ideal candidate will have...

• Good communication skills and be adept at resolving queries. 
• Demontrate the ability to prioritise workload to meet targets
• Be a good team player
• Proficient in excel
• Knowledge of billing 
• Previous experience in a credit control role 

Why Cygnet? We’ll offer you…

• An opening to undertake further learning with our excellent apprenticeship scheme
• Expert supervision & support
• Employee referral scheme
• Free Health Cash plan
• Enhanced maternity pay: 8 weeks full Pay, 18 weeks half Pay (Inclusive of SMP) followed by 13 weeks SMP.
• 24 hours free GP support line
• Free life assurance cover
• Free eye tests
• Car lease discounts
• Discounted gym membership
• Free mortgage broker and Insurance cover
• Pension scheme
• Employee NHS - discount savings & “Cycle to Work” scheme
• Smart Health Toolkit- Providing you with Fitness Programmes, Nutrition consultation and Health checks

Ready to make a positive change? Please click on the ‘apply now’ link below or send your CV to LenaStreet@cygnethealth.co.uk

Due to limits on sponsorship allocations, we are not currently in a position to offer sponsorship to new candidates for these roles, this remains under review.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.