We are looking for a Bed Hub Coordinator to join our team at Cygnet. 

Cygnet Health Care, founded in 1988 is one of the UK’s largest independent providers of mental healthcare pathways. Our organisation provides care to a wide range of individuals with psychiatric illnesses and disabilities, with services at sites located across England.

The post of Bed Hub Coordinator would suit an organised individual who is looking to gain experience of handling NHS customer enquiries, navigating NHS funding systems to obtain approval for admission, and an understanding of referral processes. The successful candidate will demonstrate a proactive approach to work, excellent interpersonal skills and an aptitude for working with colleagues to ensure that deadlines are met, and referral conversion rates are at an appropriately high level.

Please note,this role supports an operational helpdesk which is 24/7 and therefore night shifts will be required as part of the shift patterns. 

Day shifts will be based on site, whereas night shifts will be remote.

On the job training will be provided to the successful candidate.

This job description is not exhaustive, and the role would require the undertaking of associated reasonable requests.

Responsibilities

To work with the referrals team in delivering an excellent referral management service to all referrers, funders and colleagues.
To monitor compliance with corporate referral timescales and assist units in meeting deadlines, where required.
To ensure that customers are provided with regular updates regarding service users on the waiting lists. To offer a bespoke call-back service if beds are full in PICU and Acute services following any discharges.
Act as a point of contact for referrers and colleagues in relation to any referral related enquiries.
To answer referral line calls within 3 rings – supported by Bed Hub Manager when all Bed Hub Coordinators are engaged.

Why Cygnet? We’ll offer you…

An opening to undertake further learning with our excellent apprenticeship scheme
Expert supervision & support
Employee referral scheme
Free Health Cash plan
24 hours free GP support line
Free life assurance cover
Free eye tests
Car lease discounts
Discounted gym membership
Free mortgage broker and Insurance cover
Excellent pension scheme
Employee NHS - discount savings & “Cycle to Work” scheme
Smart Health Toolkit- Providing you with Fitness Programmes, Nutrition consultation and Health checks

Ready to make a positive change? Please click on the ‘apply now’ link below.

Due to limits on sponsorship allocations, we are not currently in a position to offer sponsorship to new candidates for these roles, this remains under review.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.